Intercultural mediation is a system designed both to help prevent conflicts which are grounded in intercultural issues and to resolve them when they do arise. Being rapid, inexpensive and amicable in nature, it offers a genuine alternative to the courts, working towards a resolution which is achieved voluntarily on the basis of an acceptable agreement. It leads to a mutual understanding of how people from other cultures function and of the organisation’s values and the elements which have an impact on every sphere in which the staff operate.
Who will benefit from training in intercultural mediation?
Anyone who works in a multinational and/or multicultural environment, including:
- Management staff
- The staff of non-governmental enterprises and organisations
- Human resources and legal department staff
- Policy development organisations.
What kind of problem are you tackling? Who are the parties to the conflict? Perhaps what interests you is learning the art of meditating before conflicts arise? Regardless of your motives, I can help you to curb the stress they trigger and show you how to mediate effectively in a cool and calm atmosphere.
Methods and techniques
- Mediation based on auditing, diagnosing and resolving conflicts grounded in intercultural issues
- Non-violent communication processes, as developed by Marshall Rosenberg
- Mediation coaching during individual sessions
- The Work® by Katie Byron
What can training in the use of intercultural mediation in the workplace do for you?
The training I offer in the use of intercultural mediation in the workplace is designed to:
- Enable you to untangle personal emotions from the conflict and set them to one side
- Familiarise you with Marshall Rosenberg’s principles for reaching an agreement by means of non-violent communication processes
- Develop your self-presentation skills
- Expand the foundations of your personal empathy
- Teach you to identify the interests of all the parties to a conflict
- Teach you to put a name to your own needs and those of others
- Maintain your business contacts
- Reach an agreement more rapidly
- Avoid turning to the courts, with all the costs and stress that entails
- Understand the way people from other cultures think and behave.